top of page

Common Questions

What size should I get?

We strive to ensure that we achieve a snug yet comfortable fit for all our collars. Check out our detailed sizing guide.

What is BioThane® and how strong is it?

BioThane® is the brand name of all coated webbing products made by BioThane Coated Webbing Corp. It’s basically a polyester webbing with a TPU or PVC coating that makes it more durable, waterproof, easy to clean and weldable. In regards to leather, BioThane® is more durable, cleanable, stronger (453.6KG per square inch!), and easier to maintain. Additionally, the material is also 100% vegan.

How do I clean my BioThane® collar?

Warm water and soap usually work well. You could also dab with a small amount of rubbing alcohol. For longevity, a soap and water mixture coupled with the non-abrasive side of a dishwashing sponge is highly recommended followed by a thorough dry wipe. Please do keep in mind that the "White (Dove)" variant may be prone to colour transfer from other fabrics that are crudely dyed and may be harder to remove once stained. 

Do you offer a "Rush My Order"?

Yes, we do! Upon checkout with your products please select the express shipping option and the shipping costs will adjust themselves automatically! "Rush my order" is NOT faster shipping but rather to shorten the manufacturing time to 3-5 days working days instead of the usual 10-14 working days. We hope that you will kindly understand as our CLASSIC collection his handmade to order and the NOMAD collection will be shipped out within 48 hours of placing your order.

Are the collars safe?

Although sturdy, it is the customer’s responsibility to ensure the collars are inspected routinely for any signs of wear and tear. Collars should only be used as they were intended for and are unsuitable as chew toys as this may potentially lead to adverse health conditions. Berko is not responsible for any injuries as a result of improper use of our products

How will I receive my order confirmation?

You will get an email with your order details and order number sent to the email address provided upon checkout. Be sure to save this email just in case you'd like to get in contact with us regarding your order.

Do you offer international shipping?

Yes, we do! With our recent partnership with DHL, Berko is proud to say that we now officially support global shipping! Just select your region at checkout and the rates will automatically adjust!

Can I edit or cancel my order after placing it?

We will most definitely do what we can to make your Berko experience a memorable one. If you'd like to amend your order please get in contact with us as soon as possible and we'll let you know if it is possible! Unfortunately due to the fact that all collars are hand-made, cancellations will not be possible once an order has been placed.

Can I make a custom order?

We will always try our best to accommodate your custom requests. Please fill up the custom order form and we'll get back to you as soon as possible! As we scale down on custom orders, we will only offer a handful of products. PLease get in touch with us as to how we can best bring your ideas to life.

Is there free shipping?

Yes! At the moment, we are currently offering free domestic shipping within Malaysia for any orders above MYR 200.

bottom of page